When will my items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
Estimated Time Of Arrival (Production + Shipping time)

Product	Production	Shipping time	Estimated Time Of Arrival
All Product	1 - 2 days	4 - 6 days	5 - 8 days
Shipping Charge	Free

PLEASE NOTE:

1. The above timeframe is only applied for orders to the US with free shipping method ("days" here is "business days")
2. The majority of our orders are processed and shipped within the timeframe we offer above.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us.

Where will I receive my order?
You will receive your order at the address you want us to deliver to.

How much is shipping?
Shipping costs for customers in the US are completely free.

What about customs? Will I be charged for duties or customs when my package arrives?
You will not be charged any additional fees related to taxes and customs.

How to Check/Track order status?
- If your order has been shipped out, a Tracking Number will be sent to you via email.
-You can track your order via the following link: https://www.17track.net/en.
- Contact DuciCanvas Customer Service at: info@ducicanvas.com if you have any doubts referring to your orders.

I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
If your item has not arrived within the time frame, contact DuciCanvas customer service at: info@ducicanvas.com and we will do our best to help you!

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